Team Lead Service

To complement our team, we are looking for a customer- and team-oriented individual for our Industrial X-Ray Systems division at the Taipei site as a

Team Lead Service 

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication. 

At Comet Yxlon (IXS), we make the invisible visible. As a leading provider of industrial X-ray and CT systems, we help companies see into the depths of their products, ensuring reliable testing, analysis and the highest quality standards. Founded in 1998 with Philipps as its origin, we have been part of the global Comet family since 2007, becoming a trusted partner for innovation and reliability with top manufacturers worldwide.

What you will do

As a Team Lead Service, you’ll take on both disciplinary leadership and operational service responsibilities. You will serve as a key technical expert and customer-facing representative, maintaining high service standards and contributing to customer satisfaction and business growth.
This position requires the willingness to travel approximately 50% of the role.

Leadership & Management (50%)

• Disciplinary and technical leadership of the Taiwanese service team
• Manage resource planning, field service coordination and inventory control for the local service region
• Responsible for the realization of system & service revenue recognition and for warranty approval
• Define, implement and continuously improve service processes to ensure productivity, service quality, adherence to service times and effective risk management
• Lead customer escalation management and act as the primary point of contact for critical service issues
• Collaborate with internal stakeholders, especially Sales and Business Operations
  
  

Operational & Technical Service (50%)

• Installation, commissioning, maintenance, and repair of X-Ray inspection systems and other technical equipment at customer sites and/or remote 
• Perform preventive maintenance and system upgrades
• Provide technical training to customers on system operation, maintenance and software use

What you bring:

• Bachelor’s degree or technical qualification in Electrical and/or Mechanical Engineering or equivalence
• Extensive knowledge of electronics, including electrical circuits, single-phase and three-phase systems, PLC logic, motion control systems and laboratory equipment (multimeter, oscilloscope, soldering tools)
• 5 + years of hands-on experience troubleshooting electronic equipment in industrial environments
• Experience in employee supervision and team management
• Proficient in the use of IT systems, including MS Office, CRM tools and SAP
• Business-fluent in written and spoken in local language and English
• Valid Class B driving license
• Willingness to travel 50%
• Strong analytical, problem-solving, and leadership abilities, with a proactive, resilient, and solution-oriented mindset.
• Excellent communication and collaboration skills, with a strong customer focus and proven experience working in cross-functional, global teams

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options and hybrid working
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Benefit from annual pre-paid expenses, transport and retirement allowances, along with recognition for long-term service
• Enjoy special paid leave for key life events and traditional holidays, including summer break, year-end and New Year holidays and the company's anniversary

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

Comet Technologies Japan KK
1-1-32 Shinurashima-cho
Aquaria Tower Yokohama, 1st floor
221-0031 Kanagawa-ku, Yokohama
Japan
comet.tech/careers