Customer Success Manager / Project Manager

To complement our team, we are looking for a customer- and team-oriented individual for our Industrial X-Ray Systems division at the Taipei site as a

Customer Success Manager / Project Manager

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication. 

As part of the Industrial X-Ray Systems (IXS) division, our Comet Yxlon brand delivers advanced industrial X-ray and CT solutions for reliable non-destructive testing, analysis and quality assurance in semiconductor, electronics, automotive and other high-tech industries.

What you will do:

• Main contact person for requirements clarification with the sales and the customer
• Management / coordination of customer projects this includes among :
  - Clarification/consolidation of tender documents together with local sales
  - Inquiring, consolidating & forwarding special customer requests.
  - Managing the technical clarification together with the Customer Program Manager / Product Manager, Customer Success Manager in the Headquarter and local engineering team.
  - Close coordination with Order Desk Manager & Sales to coordinate changes in scope/schedule with the customer.
  - Local coordinator of the local Engineering-Team
• Support the sales process and order fulfillment for complex upgrades and manage complex corrective actions.
• Coordination of the qualification phase with customers and Installation & complex service coordination with local team
• Monitoring and reporting on the progress of projects for customers and management
• Close collaboration with customers to understand their needs and ensure their requirements as well as with the Customer Program Manager to ensure projects are delivered successfully
• Continuous synchronization and transparency within the connected roles on a local and global level

What you bring: 

• Bachelor’s or Master’s degree in technical or industrial engineering studies
• Minimum of 5 years of experience in coordinating projects and working with customers
• Experience in working with development departments, including in agile setup
• Basic understanding of production processes in the semiconductor industry
• Excellent communication and presentation skills and strong ability to solve complex problems and to make decisions
• Ideally documented project management skills, also in the agile environment
• Strong MS Office knowledge. JIRA, Confluence and SAP are an asset
• Fluency in Mandarin Chinese and English, both written and spoken

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Benefit from annual leave exceeding statutory requirements and full-pay sick leave
• Maintain a healthy work-life balance with no make-up Saturdays required
   

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

Comet Solutions Taiwan Limited
1F., No. 120, Guangming Rd.,
Qionglin Township,
Hsinchu County 30741,
Taiwan
comet.tech/careers