Technical Customer Support Manager - Industrial X-ray

To complement our team, we are looking for a customer- and teamoriented individual for our division Industrial X-Ray Modules at the Shelton site as a

Technical Customer Support Manager - Industrial X-ray

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication. 

In the Industrial X-Ray Modules (IXM) division, we provide safer, more economical and breakthrough solutions for non-destructive testing and security applications through the pioneering development of intelligent industrial X-ray technologies.

What you will do:

• Provide regional (2nd-level) Technical Customer Support (TCS) for our products to both customers and internal stakeholders, including Sales, Order Management, and the Inhouse Repair team.
• Train customers on integration, installation, operation, maintenance and troubleshooting in our Shelton facility, at the customer or remote.
• Provide on-site OEM-customer support, if required.
• Perform product demonstrations with customers in our Shelton facility, at our customer or at the end-user.
• Coordinate, schedule, and communicate training courses.
• Accompany our Sales team on customer visits and on trade shows.
• Closely work with Product Management, Quality Management and Production to enhance the customer perspective and improve our products.

You will also contribute to and be consulted on the following:

• Creating training content on integration, installation, operation, maintenance, and troubleshooting.
• Creating and maintaining service manuals.
• Creating E-Learning content.
• Defining spare part lists for OEM-customers.
• Setting and ensuring consistent standards and processes in the global TCS network.
• Non-transactional communication between customer and in-house repair team (TCS involvement on known "history" with customer and/or part).

What you bring:

Requirements:

• Associate’s degree in electrical engineering, mechatronics or equivalent as a minimum.
• Hands-on experience in technical customer support or field service, with a preference for 5+ years of relevant experience.
• Mechanically inclined skillset.

• Demonstrated troubleshooting capabilities.
• Professional-level communication and interpersonal skills to effectively interact with customers, end-users, and internal teams.

• A self-starter with the ability to work independently and as part of a team.
• Ability to deal with ambiguity and propose process improvements. 
• Willingness to travel in North America up to 25% of the time for customer activities, trade shows, and other events.
• Keep up-to-date with new product developments and industry trends.
• Proficient with use of MS Office software.

Additional Preferences:

• Experience in servicing and troubleshooting X-Ray technology, particularly HV-generators and tubes.
• Working knowledge of  X-Ray applications, particularly digital imaging.

• Experience with modern ERP-systems, preferably SAP, as well as other business systems such as Salesforce, Confluence, JIRA, and TeamViewer.

The target salary range for this job is approximately $89,000 to $98,000 annually.

*Job summaries account for a range of qualifications, skills, and experience that can be considered. We are committed to making fair and equitable job offers based on a number of factors including but not limited to the job scope, market conditions, and candidate skill level and depth of experience.

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options and hybrid working
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Enjoy a competitive compensation package with comprehensive benefits including medical, dental, and vision care, tuition reimbursement, a 401(k) plan, and a generous paid-time-off package
   

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

EEO STATEMENT: Comet Group is an Equal Opportunity Employer. Comet does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Comet Technologies USA, Inc.
Industrial X-Ray
100 Trap Falls Road Extension
Shelton, CT 06484
United States
comet.tech/careers