Field Service Engineer - Industrial X-ray Systems

To complement our team, we are looking for a customer- and team-oriented individual for our Industrial X-Ray Systems division as a

Field Service Engineer - Industrial X-ray Systems 

*Target geography is Phoenix, AZ vicinity or Western US

For 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

To this end, we work and research on the basis of X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Industrial X-Ray Systems division, we develop and produce radioscopic and CT inspection systems for a wide range of industrial applications in the electronics, aerospace or automotive industries.

(Remote-based role)

JOB SUMMARY: 

The Field Service Engineer (FSE) Provides technical service and support to customers in the field and internally within the company. Working face to face with the customer, the FSE plays a critical role in providing customer satisfaction and generating additional sales opportunities.

What will you do?

• Installation and repair of X-Ray inspection systems and upgrades at the customers’ location and company Lab facility.
• Performs preventive maintenance on X-Ray systems.
• Provides system training to customers on maintenance, operation, and programming as required.
• Completes all job-related paperwork and submits to the office each week. This includes expense reports and service reports which detail problems encountered, solutions taken, and parts used.
• Makes effective use of downtime during periods in the office. This may include customer phone support, sales support, service/PM contract follow-up, internal project support, training, identifying new software versions when available.
• Follows all appropriate safety procedures and actively promotes a safe work environment.

What are we looking for?

• Understanding of fundamental electronic principals.
• Understanding of basic 3-phase and single-phase power systems and components.
• Knowledge of PLC logic and motion control systems.
• Strong analytical and problem-solving skills.
• Ability to function well in a high paced and stressful environment.
• Effective communication skills to interact with customers on technical and professional matters.
• Familiarity with common lab testing equipment such as multimeter, oscilloscope, and soldering tools.
• Strong PC and networking skills (Windows environment).
• Strong troubleshooting skills and ability to work alone with little or no technical support or supervision.
• Ability to adapt to changing priorities per company directive and customer need.
• Willingness and ability to travel up to 80% to visit customer locations. Some out-of-country travel required (passport required).

What you bring:

• 2-year technical degree (electronics) or certification, or other equivalent experience.
• 3+ years of working experience troubleshooting electronic/mechanical equipment.

Other preferred education, experience, and skills

• Experience with PLC repair, troubleshooting and programming.
• Previous experience in industrial maintenance.
• Volume Graphics or CERA CT software experience.
• Advanced knowledge in computer software backup, installation, and repair.

Why join us?

• Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland.
• Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets.
• Attractive training and career opportunities in our global locations, as well as flexible work arrangements

Comet Technologies USA Inc. offers an excellent and competitive compensation package; an excellent work environment; and a comprehensive benefit program (including medical, dental and vision care benefits), tuition reimbursement, a 401(k) plan, vacation and paid sick days.

We are curious about you and look forward to receiving your complete online application.