Field Service Engineer - Industrial X-ray (Northeast US)

To complement our team, we are looking for a customer- and team-oriented individual for our Industrial X-Ray Systems division as a

Field Service Engineer

*Remote job - with preference for location in Chicago or Northern Indiana, or East Coast (Baltimore or Philadelphia)

For 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

To this end, we work and research on the basis of X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Industrial X-Ray Systems division, we develop and produce radioscopic and CT inspection systems for a wide range of industrial applications in the electronics, aerospace or automotive industries.

(Remote-based role - Chicago area, or Baltimore / Philadelphia area)

JOB SUMMARY: 

The Field Service Engineer (FSE) Provides technical service and support to customers in the field and internally within the company. Working face to face with the customer, the FSE plays a critical role in providing customer satisfaction and generating additional sales opportunities.

What will you do?

• Installation and repair of X-Ray inspection systems and upgrades at the customers’ location and company Lab facility.
• Performs preventive maintenance on X-Ray systems.
• Provides system training to customers on maintenance, operation, and programming as required.
• Completes all job-related paperwork and submits to the office each week. This includes expense reports and service reports which detail problems encountered, solutions taken, and parts used.
• Makes effective use of downtime during periods in the office. This may include customer phone support, sales support, service/PM contract follow-up, internal project support, training, identifying new software versions when available.
• Follows all appropriate safety procedures and actively promotes a safe work environment.

What are we looking for?

• Understanding of fundamental electronic principals.
• Understanding of basic 3-phase and single-phase power systems and components.
• Knowledge of PLC logic and motion control systems.
• Strong analytical and problem-solving skills.
• Ability to function well in a high paced and stressful environment.
• Effective communication skills to interact with customers on technical and professional matters.
• Familiarity with common lab testing equipment such as multimeter, oscilloscope, and soldering tools.
• Strong PC and networking skills (Windows environment).
• Strong troubleshooting skills and ability to work alone with little or no technical support or supervision.
• Ability to adapt to changing priorities per company directive and customer need.
• Willingness and ability to travel up to 80% to visit customer locations. Some out-of-country travel required (passport required).

What you bring:

• 2-year technical degree (electronics) or certification, or other equivalent experience.
• 3+ years of working experience troubleshooting electronic/mechanical equipment.

Other preferred education, experience, and skills

• Experience with PLC repair, troubleshooting and programming.
• Previous experience in industrial maintenance.
• Volume Graphics or CERA CT software experience.
• Advanced knowledge in computer software backup, installation, and repair.

Why join us?

• Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland.
• Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets.
• Attractive training and career opportunities in our global locations, as well as flexible work arrangements

Comet Technologies USA Inc. offers an excellent and competitive compensation package; an excellent work environment; and a comprehensive benefit program (including medical, dental and vision care benefits), tuition reimbursement, a 401(k) plan, vacation and paid sick days.

We are curious about you and look forward to receiving your complete online application.