Cyber ITSM Specialist

To complement our team, we are looking for a customer- and teamoriented individual for the business area Group Functions at the Shelton site as a

Cyber ITSM Specialist

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication. 

In the Group Funtions, we support the market-oriented divisions with central services. We work together today on the solutions for tomorrow - in close cooperation with our customers and always with high quality standards.

Title:    Cyber ITSM Specialist

Job Summary:
The IT Security and IT Service Management Specialist will strengthen Comet’s global security posture, advances IT Service Management maturity, and provides essential on-site IT support at Shelton. This hybrid role aligns IT operations with the security roadmap, enhances service quality, and reduces endpoint and user risks.

What you will do:

Key Responsibilities:

• IT Security (40%)
  Implement and operate security controls across IT and OT environments. Support vulnerability scanning, remediation, security governance, incident response, security tool rollout, endpoint hardening, and identity/access management. Align with global security roadmap and CISO directives.
• IT Service Management (40%)
  Manage incidents, service requests, and tasks in HALO, ensuring timely resolution. Support ITSM process maturity (incident, request, change, problem management) and standardization. Identify recurring issues, perform root cause analysis, and collaborate globally to improve service delivery.
• Local IT Support (20%)
  Provide hands-on IT support for Shelton users and systems, resolving tickets within SLAs. Troubleshoot hardware, software, network, and endpoints. Coordinate escalations with global teams. Maintain local assets and support onboarding/offboarding.
• Other duties as assigned

What you bring:

Qualifications:

• Minimum 3 years in IT Security, IT Support, or IT Service Management.
• Strong ITIL knowledge (certification preferred).
• Experience with security tools, endpoint protection, vulnerability management, and hybrid IT environments.
• Security certifications (e.g., Security+, CySA+, SSCP) or equivalent experience.
• Familiarity with identity and access management and regulated/manufacturing environments.
• Hands-on experience with service desk platforms (HALO preferred).
• Proficient troubleshooting skills in Windows, Microsoft 365, networking, hardware, and peripherals.
• Ability to work independently and coordinate with global teams.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office Suite and remote support tools (TeamViewer, Remote Desktop).
• Knowledge of PC hardware, disk imaging, systems administration, databases, phone systems, and mobile device support.
• ITIL Foundation Level Certification.

The target salary range for this job is approximately $125,000 to $135,000 annually.

*Job summaries account for a range of qualifications, skills, and experience that can be considered.

We are committed to making fair and equitable job offers based on a number of factors including but

not limited to the job scope, market conditions, and candidate skill level and depth of experience.

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options and hybrid working
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Enjoy a competitive compensation package with comprehensive benefits including medical, dental, and vision care, tuition reimbursement, a 401(k) plan, and a generous paid-time-off package
   

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

EEO STATEMENT: Comet Group is an Equal Opportunity Employer. Comet does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Comet Technologies USA, Inc.
Industrial X-Ray
100 Trap Falls Road Extension
Shelton, CT 06484
United States
comet.tech/careers