Customer Service Representative (Sales Operations)

To complement our team, we are looking for a customer- and team-oriented individual for our Plasma Control Technologies division at the San Jose, CA location as a

Customer Service Representative - Sales Operations

For 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

To this end, we work and research on the basis of X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.

In the Plasma Control Technologies (PCT) division, we manufacture specialized components that are required for the precise control of plasma processes and are used in the production of memory chips or touch screens for sensors, smartphones or tablets.

Job Summary:

This CSR job is located in our San Jose, CA facility, and supports the sales operations functions by processing customer order data including quotations, POs, RMAs, sales orders, order tracking and other related duties. This is in support of capital equipment/electronics products and has customer contact via designated portals and direct customer interaction via phone and email.

What you will do:

• Enter customer master data and quotations into SAP.
• Process new POs through customer portal and enter sales order into SAP; confirm accurate pricing and tax status.
• Create intercompany purchase orders for product not produced locally.
• Work with Planning team for local parts and confirm shipments dates.
• Regularly update customer portal with confirmed shipping and pricing data
• Monitor and acknowledge customer demand signals using customer portals within the timeframes as defined in contract or SLAs.
• Monitor system for expedites, pushouts, or order cancellations.
• Create Delivery Notes and Transfer Orders for units ready to ship.
• Generate credit and debit memos for price discrepancies.
• Create RMA for repairs, and special intercompany documentation for units not repaired locally.
• Update repair pricing, delivery notes, warranty status in customer portal.
• Ensure proper handling and closure of purchase orders, service order, customer invoices, and RMAs.

What you bring:

• Preference for 2-5 years similar experience, in a CSR role supporting customers as part of Sales Operations functions (this is not a call center CSR job).
• Preferred experience to include any of the following similar roles:  Inside Sales, Order Management, Customer Service.
• Experience supporting capital equipment sales operations, in the electronics, semiconductor, medical device, or other relevant industry preferred.
• Other preferred experience includes: customer portal-management experience, invoice reconciliation, knowledge of consignment programs, experience working in a global team structure.
• Experience working in SAP highly preferred.
• Proficient skills in MS Outlook and Excel
• Understanding of common terminology (to include: RMA, PO, invoices, SLA, KPI, pricing, warranty status, etc.).

The target salary range for this job is approximately $80,000 to $100,000 annually, based on experience and depth of knowledge.

*Job summaries account for a range of qualifications, skills, and experience that can be considered. We are committed to making fair and equitable job offers based on a number of factors including but not limited to the job scope, market conditions, and candidate skill level and depth of experience.

Why join us?

• Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland.
• Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets.
• Attractive training and career opportunities in our global locations, as well as flexible work arrangements

Comet Technologies USA Inc. offers an excellent and competitive compensation package; an excellent work environment; and a comprehensive benefit program (including medical, dental and vision care benefits), tuition reimbursement, a 401(k) plan, vacation and paid sick days.

We are curious about you and look forward to receiving your complete online application.

EEO STATEMENT:

Comet Group is an Equal Opportunity Employer. Comet does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.