Global Head IT Services & IT Support

To complement our team, we are looking for a customer- and teamoriented individual for the business area Group Functions at the Penang site as a

Global Head IT Services & IT Support

For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.

We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication. 

In the Group Funtions, we support the market-oriented divisions with central services. We work together today on the solutions for tomorrow - in close cooperation with our customers and always with high quality standards.

What you will do:

• Operation of the IT Support function supporting the rest of the IT organisation. Oversee the day-to-day activities of service operations, ensuring Customer Service is achieved through strong SLAs.
• Ability to build a roadmap for the IT Support / Service Management area with a clear actionable plan and timeline to grow and improve the area
• Establish and optimize first line triage, service request end-to-end efficiencies, complex problem resolution and SLA achievement
• Design, implement and operate Service Management Processes, Tools, Operational Governance and Reporting
• Improve customer facing service through growing knowledge and capability to resolve customer incidents and escalations at first point of contact. Act as an escalation point for incidents and problems that cannot be resolved through the standard support model.

What you bring:

• Bachelors in Computer Science or equivalent education/experience with 3-5 years of experience is required
• Knowledge of operational Service Delivery models, Service Design, Service Level Management and processes
• Must have experience of implementing and managing Service Management and operational governance for large enterprise companies. Several years of professional experience as a leader of IT Service Management and IT Support teams.
• Requires excellent Customer Service attitude, effective communicator and strong analytical ability. Strong knowledge of OLAs and supplier SLAs and reporting of KPI's for end-to-end cycle times
• Excellent communication skills and project management skills. ITIL Foundation qualified

Why join us? Break new ground with us:

• Work on innovative solutions for global technical challenges
• Benefit from flexible working options and hybrid working
• Take part in Comet’s success through profit sharing
• Work with international colleagues and grow as a team
• Enjoy our diverse educational and career opportunities
• Access a wide range of benefits including allowances for meals, transport, tolls, mobile, and car loan interest
• Benefit from Flexi Benefits for health checks, dental and optical care, plus comprehensive medical insurance coverage
   

We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.

For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.

Comet Technologies Malaysia Sdn Bhd
PMT 761 Persiaran Cassia Selatan 3
Taman Perindustrian Batu Kawan
14110 Bandar Cassia
Penang, Malaysia
comet.tech/careers